You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
How to unlock activation code on ipad that belonged to my mother and she does not know password.
iPad, iPadOS 13
Your Mother - or you, on her behalf, if you are helping her - should find this guidance to be helpful in resolving the problem...
If the device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten the AppleID or associated password, these can be recovered here:
To recover the credentials, you’ll need access to Any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to the AppleID credentials, you would be well advised to log-in to the AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Your Mother - or you, on her behalf, if you are helping her - should find this guidance to be helpful in resolving the problem...
If the device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten the AppleID or associated password, these can be recovered here:
To recover the credentials, you’ll need access to Any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to the AppleID credentials, you would be well advised to log-in to the AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Hello,
The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take this document and iPad into an Apple retail location.
My mother does not remember her password and her email address has been changed since she last used her ipad. I tried to factory reset but got the activation lock screen.
