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itunes 12 won't recognize my ipad air but the computer does

I'm trying to upgrade my ios and my ipad says "to connect your ipad to itunes on your computer". When I do that, my ipad icon does not appear in the upper left corner but the computer recognizes it. It is itunes 12.

iPad Air, iOS 9

Posted on Jul 29, 2020 10:57 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2020 10:58 AM

Hello,


Please refer to the following Apple Support document.


If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

1 reply

itunes 12 won't recognize my ipad air but the computer does

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