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why is my iphone Xr keep shuttimg off by itself


i would go to use my phone an the screen would go black then the apple logo would show up then the screen would go black again an it would repeat till it finally turned on an when i go to enter my password the screen would go black again.


what do i do?


Posted on Jul 27, 2020 11:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2020 11:42 AM

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then factory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still happens it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.

if that made the problem come back the backup is the problem


Good luck!

1 reply
Question marked as Top-ranking reply

Jul 27, 2020 11:42 AM in response to Alexis_weinberg

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then factory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still happens it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.

if that made the problem come back the backup is the problem


Good luck!

why is my iphone Xr keep shuttimg off by itself

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