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katja65 Author

Level 1

4 points

You see a black screen, but you can hear alerts, sounds, and vibrations.

My screen is black but it is vibrating to touch. How can I restart it and get the screen working again?

iPhone XS, iOS 13

Posted on Jul 26, 2020 4:40 PM

Top-ranking reply

Miss Smartie Partie

Level 4

2,943 points

Posted on Jul 26, 2020 6:47 PM

You can't. You need to contact Apple as it's a hardware issue. See the following from https://support.apple.com/en-us/HT201412.

Contact Apple Support to set up service if you have any of these issues:

You see a black screen, but you can hear alerts, sounds, and vibrations.

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You see a black screen, but you can hear alerts, sounds, and vibrations.

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