what should I do, someone remotely access my computer?

rosalie75 Said:

“what should I do, someone remotely access my computer?: I received a phone call from apple inc and they said that my iCloud account was breach and they said they need to access my computer[....]”

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What to Do:

This phone call you speak of is no more than a scam. So, Report this to Apple...

Reporting this to Apple:

Take a screenshot of that phone number and send it off to Apple.

Go Here: Take a Screenshot on your iPhone - Apple Support

Forward the screenshot to: reportphishing@apple.com

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Learn More Here:

• Detect and Block Spam Phone Calls - Apple Support
• Recognize and Avoid Phishing Message, Phony Support Calls, and Other Scams Apple Support
• (In the US. Only): Report Phishing Scam Calls at www.ftccomplaintassistant.gov

All calls like the one you received are scams/phishing attempts. They are made by criminals that prey on the unwary. Apple never would make a call like this. Apple only calls if a user if the user has arranged the call.

Unfortunately, you gave the access to your computer. So, see these security-related documents, especially the first two for now.

If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145. From the link, among other things, Change your Apple ID password and choose a strong password.

Security and your Apple ID https://support.apple.com/en-us/HT201303

iCloud security overview  https://support.apple.com/en-us/HT202303

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Using app-specific passwords https://support.apple.com/en-us/HT204397

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

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And, if you can, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

For Apple Support help with your problem, use:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Phone support is not always available 

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter  https://twitter.com/AppleSupport There may be an hour or so wait.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.