I want to cancel my subscriptions, but it will not let me do it

Hello Leslie1730,

Thank you for stopping by Apple Support Communities. From what you've described, it sounds like you need assistance with a purchase. We'd love the chance to help out. 

If you'd like to request a refund, you can find information here: Request a refund for apps or content that you bought from Apple.

If this is a subscription, and you'd like to cancel it, use the steps in this article to cancel the subscription: See or cancel your subscriptions.

Take care. 

Are you sure you talked to an apple official? This does not seem ideal at all for apple.