photos not syncing on new macbook pro

I just bought a new macbook pro but icloud photos not available


MacBook Pro 16″, macOS 10.15

Posted on Jul 20, 2020 10:19 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 20, 2020 11:05 AM

I've not seen my albums empty when trying to add a photo to a contact but have had problems locating the image I wanted to use. I found it quicker to find the image in the library, drag it to the Desktop and add from there to Contacts.


That being said boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 

If still present as a test launch Photos with the Option key held down and create a new, test library.  Import some photos, make it the System Photo Library and test to see if the same problem persists with Contacts. Does it? (This tells us if the problem is limited to your current library or is more wide spread)


If it does log into another admin user account, Set up users, guests, and groups on Mac and and repeat the test above. (This tells us if the problem is limited to your user account or is system wide).



3 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jul 20, 2020 11:05 AM in response to yasminny

I've not seen my albums empty when trying to add a photo to a contact but have had problems locating the image I wanted to use. I found it quicker to find the image in the library, drag it to the Desktop and add from there to Contacts.


That being said boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 

If still present as a test launch Photos with the Option key held down and create a new, test library.  Import some photos, make it the System Photo Library and test to see if the same problem persists with Contacts. Does it? (This tells us if the problem is limited to your current library or is more wide spread)


If it does log into another admin user account, Set up users, guests, and groups on Mac and and repeat the test above. (This tells us if the problem is limited to your user account or is system wide).



Reply

Jul 20, 2020 10:54 AM in response to Old Toad

Thanks. I had this setting selected. I am trying to choose my profile photo from my photos. I can see all the albums but they are empty. If I open the photos app I can see the pictures. I tried to uncheck the photos app from my icloud but received a message saying photos were still downloading so I canceled the action

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

photos not syncing on new macbook pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.