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how to unlock the activation lock for ipod touch

recieved the ipod touch device from someone and the owner cannot remember the id & password and message had sent to apple customer service since 3 months ago however till now did not recieve any message from apple.

iPod Touch (5th Gen)

Posted on Jul 17, 2020 11:19 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2020 8:10 PM

Have the former owner retrieve the ID and password:

Forgot user ID: https://iforgot.apple.com/appleid#!&section=appleid

Forgot password: https://iforgot.apple.com/password/verify/appleid

Then follow these instructions to remove them from the iPod so you can set it up for yourself:

https://support.apple.com/en-us/HT201351


2 replies
Question marked as Top-ranking reply

Jul 18, 2020 8:10 PM in response to QuickPost

Have the former owner retrieve the ID and password:

Forgot user ID: https://iforgot.apple.com/appleid#!&section=appleid

Forgot password: https://iforgot.apple.com/password/verify/appleid

Then follow these instructions to remove them from the iPod so you can set it up for yourself:

https://support.apple.com/en-us/HT201351


Jul 18, 2020 7:00 PM in response to yandino77

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. Most likely if they "forgot" their Apple ID then there is a good chance that you purchased a stolen iPod. There is nothing you, or Apple, can do to unlock this iPod touch. You have 2 options, return the iPod touch for a refund or recycle the iPod touch.


Activation Lock

Apple Trade In - Apple

how to unlock the activation lock for ipod touch

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