You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my account has been disabled in the app store and itunes

my account has been disabled in the app store and itunes, cant make a purchase

iPhone XS Max, iOS 13

Posted on Jul 17, 2020 10:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2020 10:52 AM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."


You may also want to try the appropriate phone number from your region: Contact Apple for support and service - Apple Support


Get Support offers another option.

1 reply
Question marked as Top-ranking reply

Jul 17, 2020 10:52 AM in response to myrna196

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."


You may also want to try the appropriate phone number from your region: Contact Apple for support and service - Apple Support


Get Support offers another option.

my account has been disabled in the app store and itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.