No volume when playing videos

HI, My son has an ipad and we only bought it at Christmas its the 7th generation. We cant hear any sound when playing you tube videos or videos we've taken ourselves. Even when we open things on the Internet no sound? The sound is right up its not muted. He can hear when he has his ear phones in? When we turn the volume up it plays the tone for volume perfectly fine so we no that the sound does work.

iPad, iPadOS 13

Posted on Jul 6, 2020 12:38 PM

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Posted on Jul 6, 2020 5:20 PM

Hello,


Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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Jul 6, 2020 5:20 PM in response to DAVID8781

Hello,


Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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No volume when playing videos

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