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Why is my new Iphone 11 doing a Software Update when I am transferring from my Iphone 7

I have a new iPhone11 and in the process of transferring from my iPhone 7 Plus and there is a Software Update. Is this normal? It is taking forever. I thought this would be an easy process.


iPhone 7 Plus, iOS 13

Posted on Jul 3, 2020 11:29 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2020 11:49 AM

What you are experiencing is normal. If your iPhone 7 was running the latest version of iOS 13.5.1 and the new iPhone 11 is running an earlier version of iOS, the new phone must be updated before you can restore the backup on the old phone.


It can take a little while, but it’s hard to define “forever”. How long has it been going on? What stage are you at?

1 reply
Question marked as Top-ranking reply

Jul 3, 2020 11:49 AM in response to Donna0926

What you are experiencing is normal. If your iPhone 7 was running the latest version of iOS 13.5.1 and the new iPhone 11 is running an earlier version of iOS, the new phone must be updated before you can restore the backup on the old phone.


It can take a little while, but it’s hard to define “forever”. How long has it been going on? What stage are you at?

Why is my new Iphone 11 doing a Software Update when I am transferring from my Iphone 7

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