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I have iPhone SE using 12.3.1 How should I update iOS? It has an error updating to 13.5.1

I have iPhone SE using 12.3.1 How should I update iOS? It has an error updating to 13.5.1


iPhone SE, iOS 12

Posted on Jun 25, 2020 8:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 8:51 AM

See this Apple support article—>If your iPhone, iPad or iPod touch won’t update - Apple Support


What is the specific problem you have when you go to Settings/General/Software Update and tap Update Now?


Here are the conditions that must be met to update iOS:

  • You must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The phone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • You must have at least 3 GB of free storage
  • You cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


2 replies
Question marked as Top-ranking reply

Jun 25, 2020 8:51 AM in response to Alanfromwaltham

See this Apple support article—>If your iPhone, iPad or iPod touch won’t update - Apple Support


What is the specific problem you have when you go to Settings/General/Software Update and tap Update Now?


Here are the conditions that must be met to update iOS:

  • You must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The phone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • You must have at least 3 GB of free storage
  • You cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Jun 25, 2020 10:01 PM in response to Lawrence Finch

Thanks. I think you list was helpful, but I'm not sure. I could download the update, but it wouldn't install - "unknown error." I kept deleting the update and downloading, uninstalling more and more apps until I had almost 5 GB available space, and checking the other conditions. Finally, the update started installing. Mystery not solved, but the problem is. Thanks again.

I have iPhone SE using 12.3.1 How should I update iOS? It has an error updating to 13.5.1

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