Front facing camera won’t work.

My front facing camera won’t work. It just comes up black. I can take pictures if the camera is facing outward but not towards me. I have tried forcing the app closed. Restarting my phone. Giving my phone a hard reset and making sure that voice over was turned off. When I FaceTime, I can see them but they can’t see me. Need some help on what to try next.

iPhone 8

Posted on Jun 21, 2020 09:10 AM

Reply
1 reply

Jun 21, 2020 09:56 AM in response to TerriKli86

That does sound like a hardware issue. But to be 100% sure you can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!


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Front facing camera won’t work.

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