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I was recently given a new phone number by my new mobile carrier but every time I go to place it in my apple account it says the number is already in use. How am I able to use the number of someone else has it. Please all help is welcomed.

Posted on Jun 18, 2020 10:49 AM

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Posted on Jun 18, 2020 1:01 PM

Maybe this read will help: See If you get an error when trying to activate iMessage or FaceTime https://support.apple.com/en-us/HT201422. At least it contains a dedicated support link related to iMessage and FaceTime. And, you can use the support links I posted initially.

4 replies

Jun 18, 2020 10:58 AM in response to SerJam

Is your mobile number your Apple ID? If yes, see


Use your mobile phone number as your Apple ID https://support.apple.com/en-us/HT207944#change-appleid. See the heading Change your Apple ID to a different mobile phone number.


But, this won't work if a different Apple ID is shown on your phone. If this is what is happening, then you need to get support from you mobile carrier. Still, Apple support might be able to help you. See:


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

  

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