You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPOD Shuffle Stuck Loading Software

I have a 2GB IPOD Shuffle and am running Catalina on my iMAC. The IPOD shows up in Finder, in Music, and in Disk Utility. In finder, there is never an option to update or reset the IPOD. The IPOD is always stuck "Loading" software. There is no ability to sync media on the IPOD. A similar IPOD works, has update options, and syncs, so I assume it is a problem with the IPOD. I tried downloading Apple's Shuffle Reset program, but it says it needs to be updated. Any ideas how to reset my IPOD without using Finder? Thanks.

Posted on Jun 18, 2020 6:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2020 6:08 AM

I was able to get my IPOD back in working order by using using Carbon Copy Cloner to copy another similar IPOD Shuffle onto the device. It is back in working order.

5 replies

IPOD Shuffle Stuck Loading Software

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.