iCloud photos have disappeared.

Question

iCloud photos have disappeared.

I’m wondering if anyone can help please?

My partner had an iPhone XS, which she backed up regularly, then it broke. And she’s got an iPhone 6s for now, it was unable to restore the iPhone 6s from the most recent back up so we used an old one. BUT when we’ve logged into her iCloud tonight there’s only photos showing from the time she’s had the iPhone 6s and all other images have gone.... are they gone forever or is there something we can do to retrieve them? Thanks in advance.

iPhone 6s, iOS 10

Posted on Jun 6, 2020 3:08 PM

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Answer 1

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zinacef

Level 10

88,473 points

Jun 6, 2020 4:09 PM in response to SophiesoontobeWard

When you logged into her iCloud.com account (logged in via a browser), were all the photos missing? Did you check the Recently Deleted folder as well?

If you're using iCloud Photos, they're technically not considered part of a backup.

What does iCloud back up? - Apple Support.

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Answer 2

Jun 7, 2020 12:49 AM in response to zinacef

Yes they were all gone from there, the phone change happened in February this year, is there any way we can get the photos back? Thanks

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Answer 3

zinacef

Level 10

88,473 points

Jun 7, 2020 2:53 PM in response to SophiesoontobeWard

If they're not residing in iCloud.com and even in the Recently Deleted folder, then they unfortunately gone.

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iCloud photos have disappeared.

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