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Old iphone 4, set up with old Apple id which has been updated with a new email address.
My new (Email address) Apple id does not show this phone.
Now I can not erase the phone to give to someone else.
I have tried to erase and set up as a new devise, but it says the phone is still linked to the old apple id that has been changed to new email address.
I do not remember the old Apple id password and the old email address does not exist.
Any suggestions?
iPhone 4
If necessary, if you are the original owner, contact Apple. They can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
If necessary, if you are the original owner, contact Apple. They can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
You are out of luck. You won't be able to erase it and give it to someone else.
iphone 4
