You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: TheZimmy
TheZimmy Author
User level: Level 1
10 points

iphone 11 Pro - eSim failure - No Sim - Invalid Sim - Blank Cellular Screen

Has anyone had a Sim Failure while using "eSim"?


My phone was working perfectly with eSim (no physical sim) on ATT's network when all of a sudden I started losing all service and receiving "Sim Failure" messages. Where ATT's network is usually shown I now see "No Sim".


I have taken the phone to ATT and in the Cellular tab of settings - I just see a blank screen and no ability to "Add Cellular Network".


When I try to add a new eSim via ATT QR Code my iPhone gives me the following message "Cellular plan can't be set up, eSIM installation is unsupported on your device"


I have done a full erase and resetting of Network settings, a full erase of the entire phone and a restore...all to no avail and still receiving the same "No Sim, Sim Failure"


Pictures attached

iPhone 11 Pro

Posted on May 26, 2020 1:43 PM

Reply
Question marked as Top-ranking reply
User profile for user: RachT1
RachT1
User level: Level 5
7,397 points

Posted on May 26, 2020 2:06 PM

Thanks for getting back to me. Unfortunately, I am just a user of Apple products, like you.


I can't see how any of the instructions here would help you, as they don't cover this particular issue: If Dual SIM with an eSIM isn't working on your iPhone


If you are in the return period for the device, the only thing I can suggest is to return the device to AT&T.


If you are outside of the return period, you need to contact Apple again.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: RachT1
RachT1
User level: Level 5
7,397 points

May 26, 2020 2:06 PM in response to TheZimmy

Thanks for getting back to me. Unfortunately, I am just a user of Apple products, like you.


I can't see how any of the instructions here would help you, as they don't cover this particular issue: If Dual SIM with an eSIM isn't working on your iPhone


If you are in the return period for the device, the only thing I can suggest is to return the device to AT&T.


If you are outside of the return period, you need to contact Apple again.

Reply

iphone 11 Pro - eSim failure - No Sim - Invalid Sim - Blank Cellular Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up