You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am struggling to retrieve videos from the iCloud to put onto my mac so I may clear my iPhone

Hi There

I am struggling to retrieve videos from the iCloud to put onto my mac so I may clear my iPhone.

Each time I try and retrieve a video it takes around 10 minutes or more to get the video back onto my phone. I would like to get ALL of my videos off my phone and onto my mac. Can anyone offer some advise please?

Thank you



iPhone 5s, iOS 12

Posted on May 25, 2020 5:58 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2020 2:37 PM

Enable iCloud Photos on your Mac, then download the photos from the Mac onto the Mac's hard drive or an external hard drive, then turn off iCloud Photos on the Mac and Phone thereafter.


https://www.youtube.com/watch?v=WzN-0dJlPg8

3 replies

I am struggling to retrieve videos from the iCloud to put onto my mac so I may clear my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.