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Hi, My IPhone 11 Face ID is not working. Here’s what I did, but issue still exists. 1) I did diagnostics with Apple support and confirmed that hardware is ok. 2) factory reset 3) reset all phone settings
Now Apple support raised a maintenance ticket for me, sending me a box to send my phone to their store. Is there any solution i should try before I send my phone?
iPhone 11, iOS 13
You’ve likely been through these, but just in case:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
You’ve likely been through these, but just in case:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Face ID not working
