User profile for user: thunderbellasashabuddy
thunderbellasashabuddy Author
User level: Level 1
16 points

Do not disturb function: question about while iphone is locked?

I am missing very important calls as the iphone is not always ringing. It rings sometimes but not others. I have read all articles and the moon icon is off. I am concerned it has something to do with the settings. In settings the option to silence gives me two: always and while iphone is locked (it says incoming calls will be silenced while iphone is locked) It doesn't give me the option to uncheck. It's permanently checked.

Is there a problem with the phone?


iPhone 7 Plus, iOS 13

Posted on May 19, 2020 6:27 AM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: thunderbellasashabuddy
thunderbellasashabuddy Author
User level: Level 1
16 points

Posted on May 19, 2020 6:59 PM

Thanks to all that responded so quickly to my inquiry. I think I solved it! In the settings under notifications there’s a scroll down for silence unknown callers. That button was checked on. It took about thirty minutes to figure this out while chatting with an Apple support rep today. Thanks again. Be well.

View in context

Similar questions

4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: thunderbellasashabuddy
thunderbellasashabuddy Author
User level: Level 1
16 points

May 19, 2020 6:59 PM in response to ProustGiulio

Thanks to all that responded so quickly to my inquiry. I think I solved it! In the settings under notifications there’s a scroll down for silence unknown callers. That button was checked on. It took about thirty minutes to figure this out while chatting with an Apple support rep today. Thanks again. Be well.

Reply
User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
209,706 points

May 19, 2020 6:37 AM in response to thunderbellasashabuddy

You can't "uncheck", you can only choose "always" or "while iPhone is locked".

That said, what's your problem? can't you set it for "always"?

Have you already tried a "Forced" restart of your device?:--> Force restart iPhone – Apple Support

Regards

Giulio

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Do not disturb function: question about while iphone is locked?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up