Email about my Apple ID

I got an email saying that someone , somwhere on some different device had purchased Pokémon Go from my Apple ID. The charge was $99.99. It hasn’t been charged to my debit card. Is this a real email or a scam?

iPhone 11 Pro Max, iOS 13

Posted on May 11, 2020 04:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2020 04:27 PM

It is most likely a scam. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge that appears on your card, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support



1 reply
Question marked as Top-ranking reply

May 11, 2020 04:27 PM in response to Questionsihave11

It is most likely a scam. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge that appears on your card, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email about my Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.