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cnweeks_03 Author

Level 1

4 points

facetime not working

so for the past few days, anytime i facetime a friend it says poor connection the entire time on my screen, but the person on the other end of the call can see me perfectly, i can hear them perfectly but i can’t see them. i have tried turning the app on and off, updating my software, and restarting my phone. it ends the call after a few minutes due to the “poor connection” but it’s like facetime is working fine but i can’t see the other person. only the “poor connection” screen.

iPhone 11, iOS 13

Posted on May 7, 2020 10:23 PM

Top-ranking reply

razmee209

Level 10

193,764 points

Posted on May 8, 2020 10:50 AM

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

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facetime not working

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