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Forgotten apple id password

My girlfriend had a major stroke. During time in rehab she entered her password incorrectly too many times and locked her phone. I tried the update and entering the correct password but that failed. I cleared all data and it’s asking for the apple id password which she can’t remember. I sent the request for assistance clearing the password over a week ago with no reply. I need to get her phone working again. We are missing calls from Dr’s and physical rehab for follow ups and continued therapy. Can anyone please assist? I was considering buying her a new iphone, but I’m sure when it is set up under the same # that we are going to run into the password problem.

Posted on May 2, 2020 11:05 PM

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Question marked as Top-ranking reply

Posted on May 3, 2020 12:56 AM

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot

 https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to seeIf you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

6 replies
Question marked as Top-ranking reply

May 3, 2020 12:56 AM in response to Homerheadfred

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot

 https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to seeIf you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

May 3, 2020 11:14 AM in response to Homerheadfred

Yes. Request sent to apple. No phone call as the final page stated (In 3 days I would receive a phone call). No email. Zero contact from Apple.

The final communication is not going to be an email, It will be either an SMS or robocall.


If you missed it, they will not communicate again without another request.


And to be clear, you are following the steps on this page.


https://support.apple.com/en-us/HT204921




May 3, 2020 7:24 AM in response to Homerheadfred

If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Forgotten apple id password

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