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Good afternoon… I have a couple of issues I received an email that I would help with from you and not a scam stating a different device had logged into my Apple account… I thought I had iPhone 7
[Re-Titled by Moderator]
iPhone 8, iOS 13
The broken English in that correspondence should be the first indication that the email is a Phishing attempt. Someone is trying to steal your Apple ID credentials. Refer to: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support for verification/reporting tips.
The broken English in that correspondence should be the first indication that the email is a Phishing attempt. Someone is trying to steal your Apple ID credentials. Refer to: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support for verification/reporting tips.
Yes20 Said:
"Good afternoon… I have a couple of issues I received an email that I would help with from you and not a scam stating a different device had logged into my Apple account… I thought I had iPhone 7"
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This is a Phishing Scam:
Report this to Apple.
Extra Space in the Very-Far Bottom-Right: < support@apple.com>
Take a Screenshot:
So, take a screenshot, and then forward the screenshot off to Apple, using this eMail address: reportphishing@apple.com
Add the screenshot as an attachment, and then describe it in brief. Place this title in the eMail's Header: Phishing eMail Screenshot
That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Identifying legitimate emails from the iTunes Store.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
It is a well known scam!
Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
If you gave you Apple ID password to a scammer, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
Learn about Phishing, Scams, Apple Practices,etc.
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
Learn about/Increase security
See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
Thanks everyone !!!
You are welcome.
Email scam stating a different device had logged into my Apple account
