someone has my account info and is purchasing things. how do i stop and report this

someone has my account info and is purchasing things. how do i stop and report this

Posted on Apr 24, 2020 10:44 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 3:33 AM

Change your Apple ID password https://support.apple.com/en-us/HT201355


See What to do after you change your Apple ID or passwordhttps://support.apple.com/en-us/HT205064)

__________


See these security documents:


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397


UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

_____________


If you already are using two-factor authentication, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.



2 replies
Question marked as Top-ranking reply

Apr 25, 2020 3:33 AM in response to QuinnPhillipson

Change your Apple ID password https://support.apple.com/en-us/HT201355


See What to do after you change your Apple ID or passwordhttps://support.apple.com/en-us/HT205064)

__________


See these security documents:


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397


UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

_____________


If you already are using two-factor authentication, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.



Apr 25, 2020 8:40 AM in response to QuinnPhillipson

After securing your account, contact iTunes Support for assistance. See the Apple Support article below for contact information.   


iTunes Support – world wide        


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

someone has my account info and is purchasing things. how do i stop and report this

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