You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Need help for upgrading the Mac OS on my daughter's iMac 21

My daughter's iMac 21 (Late 2013) is currently running Yosemite 10.10.5 (616 GB free space on HD) The OS needs to be upgraded in general and because her new iPhone asks for a later OS for setup.


When I try downloading Catalina for her computer, I get the message (below) that the link needs to be opening in an application. When I select 'Open Link' to iTunes (12.8.1.3) on the iMac, nothing happens.


I'm stuck at this point. Any advice and direction will be much appreciated by me . . . and my daughter!


Stay safe.


Ed in Brooklyn


iMac Line (2012 and Later)

Posted on Apr 22, 2020 9:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2020 9:21 AM

This is a known problem in the latest version of Firefox, use Safari instead.

Similar questions

3 replies

Need help for upgrading the Mac OS on my daughter's iMac 21

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.