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User profile for user: alexmart928
alexmart928 Author
User level: Level 1
8 points

iphone

my iPhone is stuck on the apple logo and will not turn on. what do i do?

iPhone XS Max, iOS 13

Posted on Apr 22, 2020 6:53 AM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
209,520 points

Posted on Apr 22, 2020 6:57 AM

See this support article:--> If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Regards

Giulio

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
209,520 points

Apr 22, 2020 7:20 AM in response to alexmart928

Did you tried a forced restart of your XS Max as suggested in the support article I posted?

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

What happened when you tried?

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