You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes

unable to sync music from PC Windows 10 to iPhone 7 Plus. Diagnostics OK

iPhone 7 Plus

Posted on Apr 17, 2020 11:48 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2020 12:33 PM

  • Have you synced this particular phone with this iTunes Library in the past?
  • What happens when you try?
3 replies

Apr 19, 2020 9:17 AM in response to the fiend

When I attempt to Sync iTunes indicates "waiting for sync to start" then "preparing to sync'' then "waiting for sync to be applied" in quick succession but sync does not occur.


With Music selected (next selection under Summary) the page shows i Cloud Music library is on but I canceled Apple Music a couple of weeks ago which is confirmed when I check my account details.


I am connecting my iPhone to my PC with an Apple connection cable since the iPhone WiFi appears to be disabled although it is in fact active and OK with other devices including my computer.

iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.