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iPhone 11 has a black screen and will not turn off

My iPhone 11 has a black screen with the white swipe line at the bottom but swiping does not do anything. I tried to turn the phone off but it is not responding to the pressing of the buttons on each side of the phone. I do not get the swipe to turn off message.If I let the phone sit for awhile the screen goes to sleep and when I tap the screen it does wake up and try to do the facial recognition and when I input the access code the home screen comes up, but when I swipe up the screen goes black. Double tapping gets Siri to respond, but swiping to close Siri does not work.

iPhone 11

Posted on Apr 16, 2020 9:58 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2020 10:00 AM

You can start here, since it appears the device is frozen. If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

iPhone 11 has a black screen and will not turn off

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