You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone reset

The touch screen on my Iphone 8 doesn't work. It needs a factory reset before I can send it back. How can I do a factory reset with the touch screen functioning?

iPhone 8, iOS 13

Posted on Apr 9, 2020 11:19 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2020 11:23 AM

Go to https://icloud.com/find and select the phone. Put it in Lost mode, erase it, then remove it from your account.

3 replies

Iphone reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.