Fake Apple emails?

I just got an email that says my Apple id was used to purchase something we haven't purchased. It looks like it could be phishing or a scam, as the email is coming from a weird address. On that note, I frequently get emails that look like they're from Apple saying my account will be frozen for various reasons. How do you identify a legitimate communication from Apple?

Posted on Apr 8, 2020 02:25 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2020 02:26 PM

The information below may help identify bogus emails.


  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

1 reply
Question marked as Top-ranking reply

Apr 8, 2020 02:26 PM in response to appleneeds1

The information below may help identify bogus emails.


  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fake Apple emails?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.