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My Apple TV 3rd gen is not loading. When I turn on or wake, it will show back screen with the Apple and nothing additional happens. I have tried to unplug, hit menu for restart, but nothing seems to help.
I have even tried to connect to my computer and it does not show device. Is there anything else that can be done to get it work?
I have even tried to connect to my computer and it does not show device.
If you have a computer with iTunes: Restore your Apple TV through iTunes - Apple Support
Note the details about powering, and the specs of the USB cable, and the order of the steps.
If you have a Mac with macOS Catalina 10.15 (no iTunes), then it is almost the same, except the device will show up in the sidebar of a Finder window instead of the iTunes application.
I have even tried to connect to my computer and it does not show device.
If you have a computer with iTunes: Restore your Apple TV through iTunes - Apple Support
Note the details about powering, and the specs of the USB cable, and the order of the steps.
If you have a Mac with macOS Catalina 10.15 (no iTunes), then it is almost the same, except the device will show up in the sidebar of a Finder window instead of the iTunes application.
Yes, you can replace it. If you don't know how to contact Apple please begin with AppleCare contact Information
There are no other options?
Thank you so much for the assistance on this issue. My Apple TV is up and running again.
Apple TV
