Rented movie won’t play

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Level 1

11 points

Rented movie won’t play

Rented it tonight, downloaded it to my phone and when I hit play it says the movie is no longer available. How can I watch the movie I paid for?

iPhone X

Posted on Apr 3, 2020 07:27 PM

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Answer 1

Top-ranking reply

christa278 Author

Level 1

11 points

Apr 3, 2020 07:36 PM in response to Urquhart1244

Thanks for responding! I rented from iTunes on my phone and and hit play after downloading (also on my iPhone.) It says I now have 47 hrs to view the movie but when I try to play it I get a pop up that says it’s not available or that I don’t have access to it any longer.

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Answer 2

Urquhart1244

Level 10

145,656 points

Apr 3, 2020 07:33 PM in response to christa278

Did you rent from the iTunes Store or from some other content provider?

Did you download directly on the device, from the Apple TV app? (Syncing rented files to other devices is not supported.)

Rent movies from the Apple TV app - Apple Support

“When you rent a movie, you have 30 days to start watching it. As soon as you play your rental, your rental is available for 48 hours. Your rental automatically deletes from your library 30 days after you rent it or 48 hours after you start watching it, whichever is sooner.”

Get help

If you can‘t stream or watch video content from the Apple TV app, restart your device. If your rental still won't play, learn about streaming issues or report a problem.

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