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Account was disabled

How do I get my account enabled

Posted on Apr 2, 2020 11:13 AM

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Question marked as Top-ranking reply

Posted on Apr 2, 2020 11:31 AM

If the message states that your Apple ID is disabled for security reasons see the instructions in: https://support.apple.com/en-us/HT204106


If it states that your account is disabled in the App Store and iTunes, contact Apple support. See: https://support.apple.com/en-us/HT208856

6 replies

Apr 2, 2020 11:42 AM in response to Birdie315

See what FoxFifth said above. And here are some more possibilities:


See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer to use in the context of Remove your passcode says if you don't have a computer to usethen "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

____________

 

Also see Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

Briefly, to remove the activation lock you will need to have the Apple ID/Password of the rightful owner of the device or alternatively be able to answer the related security questions acceptably. Otherwise, unless there are extenuating circumstances Apple, will not remove the activation lock. To deal with the possibility you have an extenuating circumstance, use these support options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go

through the options to find the best support option.

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