You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Got a new Macbook Pro with touch bar just before COVID-19 lock down - it's less than a week old. Today it won't turn on. It shows the apple icon on the screen and a progress bar and then goes blank.
I've manage to open recovery assistant and thought I would just erase the disk as it's new but it says
"couldn't open device. :(-69877)"
Please help - I can't get help from the shop as they are locked down.
MacBook Pro with Touch Bar
scrennie wrote:
Got a new Macbook Pro with touch bar just before COVID-19 lock down - it's less than a week old. Today it won't turn on. It shows the apple icon on the screen and a progress bar and then goes blank.
I've manage to open recovery assistant and thought I would just erase the disk as it's new but it says
"couldn't open device. :(-69877)"
Please help - I can't get help from the shop as they are locked down.
problem that we are in NZ in major lock down - like nothing here is working - no postal services or anything. Was a scramble to get it the day of lockdown starting - was a display model as literally every laptop was sold in every shop in our city and I suspect they have just mucked up when they set it up.
Quick and easy mate—
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Try resetting the SMC https://support.apple.com/en-us/HT201295
If no progress, carry on...
See if it will allow you to boot to Internet Recovery—requires Network connection.
Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.
If necessary
How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904
scrennie wrote:
Got a new Macbook Pro with touch bar just before COVID-19 lock down - it's less than a week old. Today it won't turn on. It shows the apple icon on the screen and a progress bar and then goes blank.
I've manage to open recovery assistant and thought I would just erase the disk as it's new but it says
"couldn't open device. :(-69877)"
Please help - I can't get help from the shop as they are locked down.
problem that we are in NZ in major lock down - like nothing here is working - no postal services or anything. Was a scramble to get it the day of lockdown starting - was a display model as literally every laptop was sold in every shop in our city and I suspect they have just mucked up when they set it up.
Quick and easy mate—
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Try resetting the SMC https://support.apple.com/en-us/HT201295
If no progress, carry on...
See if it will allow you to boot to Internet Recovery—requires Network connection.
Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.
If necessary
How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904
I would definitely return it for one that works, You have 14 days from date of purchase for a full refund or exchange.
Get in direct contact with Apple—to make arrangements, it can all be done through the mail/shipping.
Call (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE.
problem that we are in NZ in major lock down - like nothing here is working - no postal services or anything. Was a scramble to get it the day of lockdown starting - was a display model as literally every laptop was sold in every shop in our city and I suspect they have just mucked up when they set it up.
tried one and two - no joy.
Tried internet recovery - but when I get in their doesn't show me the mac OSUtilities - could only find the option of erasing and then got the message as you see above. It doesn't seem to recognise anything!
I am trying the support guys online so fingers crossed.
I think everything was so crazy here and it was set up as a demo and they said they were reconfiguring and putting the proper OS on and I think they have just done it wrong.
New Macbook Pro not turning on
