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Requesting for a refund

Hi, I'd like to request a refund from Apple but since my request from apple Id keep on declined, I directly contacted Apple support instead. I didn't receive any reply, just "we'll be in touch" email. Does Apple's iTunes store support usually respond to all emails? I have contacted them several times, but have not received any reply yet. Thanks in advance

Posted on Mar 30, 2020 6:58 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2020 8:02 PM

Find Out About Refunds



Contact Customer Support


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
  4. For Mac App Store: Apple - Support - Mac App Store.
  5. For iTunes: Apple - Support - iTunes.


Similar questions

6 replies
Question marked as Top-ranking reply

Mar 30, 2020 8:02 PM in response to fatin97

Find Out About Refunds



Contact Customer Support


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
  4. For Mac App Store: Apple - Support - Mac App Store.
  5. For iTunes: Apple - Support - iTunes.


Mar 31, 2020 10:00 AM in response to Kappy

Already contacted the customer service for 10 times, haven't receive one respond from them only the confirmation that Apple received my request. Tried report problem but my purchase does not meet the conditions for a refund. I cannot call the customer service at the same time because I lived in Asia region. Please help

Requesting for a refund

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