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Touch bar issues

Hello, I have a late 2016 macbook pro 13" with touch bar. Under Mac OS, the touch bar is completely dead. In the logs I get a message "DFR Display not ready, possible hardware error". There is nothing displayed and I am completely unable to use it. However, when using Windows 10 under boot camp, the display is still completely dead but the touch bar seems to work (When i press and run my finger along it the function keys are activated. Any suggestions are greatly appreciated.

MacBook

Posted on Mar 29, 2020 5:42 AM

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Posted on Mar 29, 2020 6:39 AM

Until you can contact Apple Support,

try these standard troubleshooting steps if you have not already done it.

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”

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Top-ranking reply

Level 10

83,952 points

Mar 29, 2020 6:39 AM in response to I have A 512K

Until you can contact Apple Support,

try these standard troubleshooting steps if you have not already done it.

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”

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Touch bar issues

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