Activation lock

If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   

Get Support      Work through the screens to get a chat option. 

https://twitter.com/AppleSupport

Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 

If your iOS device is activation locked,

Use If you forgot your Apple ID password https://support.apple.com/en-us/HT201487 to recovery this credential.

If you cannot recover it, then it is unlikely that the device will be of any use to you. In this regard, see Security and your Apple ID https://support.apple.com/en-us/HT201303

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.” 

So, if you cannot recover your Apple ID password, you probably will not be able to solve your problem. Still you can try to solve your problem using the support options below. Be ready to provide any additional information to Apple you think may be pertinent to solving your problem (e.g., your original purchase receipt with the serial number of the device on it--If you have this document post back for more information).

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.