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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After changing my password on my iPad, ITunes and App Store will not recognise my new password and consequently I cannot download apps. I have tried using my old passwords as well but nothing is being recognised. I would really appreciate any help on this - I am a very ‘mature’ lady so would appreciate nothing too technical! Many thanks in advance.
iPad Air 2, iOS 13
I'd use telephone support. See: You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
I'd use telephone support. See: You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Are you trying to sign in there with the same email and password you used here. If yes, there should not be a problem. If you are on a computer, click App Store (white A in a blue circle) in your dock and see what happens.
If you have changed your ID or password, have you followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support.
Yes I’ve read this and it didn’t work but thank you for your suggestion. I’m going to see if I can get through to Apple support chat line to sort it.
No problem signing into ipad, just can’t get into App Store. I’m going to try and have a chat with Apple support to sort it. Thanks very much for your reply.
Thank you for that advice
You are very welcome.
Signing in to app store
