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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Yesterday, I got an email that someone else login my apple account.
I tried to change the password, but the secure answers says it is wrong
I don't know I remember wrong one or the person who came in changed it.
Anyway, I want to reset the questions and answers to make my account safe.
Is there a way that I make it?
If the email said someone else TRIED to log into your account, then nothing happened - the security system stopped them.
If you forgot the answers to your Apple ID security questions
https://support.apple.com/en-us/ HT201485
Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.
If the email said someone else TRIED to log into your account, then nothing happened - the security system stopped them.
If you forgot the answers to your Apple ID security questions
https://support.apple.com/en-us/ HT201485
Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.
Reset Security Questions
Contact Apple for help with Apple ID account security
If you forgot the answers to your Apple ID security questions - Apple Support
You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.
Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.
You may have been scammed.
About Email and Other Scams
Apple always addresses you by your name or the name they have on file for you. The Email will be from apple.com or itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.
An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.
Avoid Scams
Report phishing email to abuse@apple.com.
I think you were being scammed.
Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.
If you gave you Apple ID password to a scammer, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071
See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145 to see
what to do.
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
FYI:
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
I want to reset my secure question!
