You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPHONE DISABLED

My phone is disabled it says connect to itunes and it is connected to my computer ut nothing happens



Posted on Mar 13, 2020 6:57 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 13, 2020 7:00 AM

I am assuming that you iPhone is disabled due to too many attempts related to the passcode.

To reset the passcode read and perform the instructions listed in this link➔How to reset your iPhone's passcode.

You will require a computer and will lose your data on the iPhone.


Axel F.

2 replies

Mar 13, 2020 7:01 AM in response to COSMO26

Forgot (You need a computer to follow these steps. If you don't have a computer, borrow one from a friend,)

I am sorry, if you have forgotten your Lock Screen passcode and there is no backup, then all data is lost, if you have one, not to worry. But if you have forgotten the Screen Time Passcode and even if you have a backup everything is lost because restoring will bring back the screen time restrictions (Status Quo).


What you will get back is what you have synced to iCloud and uploaded to iCloud Drive; information already synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photosiCloud Photos *, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 


Forgot either? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

IPHONE DISABLED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.