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Notifications not working

I just buy iPhone xs, and after update 13.3.1 and when I change from wifi to LTE when I go out from home to work


Notifications not working completely and I have to go inside the application itself like whatts or Facebook or Viber to see the messages but no notification arrive at all

YouTube works well and all data are perfect but only notification

Carrier say all are ok ofcourse YouTube works very fast and well


When I am not go inside the application I cant see nothing !!! I have to check the application usually


I checked the Sim, notification bar, all issues I checked are well


Just on solution

I must restart the phone plus remove the Sim card and put it again to let the LTE working correct and get the notifcations

But each time I shall do that ???? Impossible !!!


Where is the problem please

Another small issue when change to wifi also mobile not recvied the notification at time need to wait around 3 min. To working



iPhone XS, iOS 13

Posted on Mar 13, 2020 3:31 AM

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8 replies

Mar 13, 2020 4:02 PM in response to engelectrical85

Hi engelectrical85,


Thanks for reaching out in Apple Support Communities. I understand you're having trouble with notifications on your device and it seems to occur when switching from Wi-Fi to cellular data. I also see that restarting your device and removing then reinserting your SIM card will temporarily resolve the issue, but it returns. I know getting your notifications consistently is important; I'd like to help. It sounds like this might be primarily affecting third-party apps you have installed on your device. I'd recommend using the following resources to disable notifications for the affected apps, then restart your device and enable notifications again:



If the behavior continues, please reach out to Apple for additional support: Get Support



Best Regards.

Mar 14, 2020 1:43 AM in response to rose_10

Nothing happened, only notifications appear and come when I am on WiFi network only

but when I change it to LTE or 3G nothing appears or happened.


other side don’t see me online also for these applications Like Viber, messenger, WhatsApp, .... etc


LTE or 3G works well for internet speed

i try to change it to another carrier, it is the same issue

converting from WIFI to LTE this happened

only solution to reset the phone and remove the sim and add it back again to work getting notifications


I cant call apple support because I am at country not have support “Algeria” now

and only way to sue this disscuations and this is another hard issue for me


somthing not logic and many people now asking the same problem

i don’t know why and really I am going to sell that phone if not fixed soon


Any help please


Mar 14, 2020 10:33 AM in response to iW00

Thanks for valuable feedback


1- I checked the carrier is already an approved partner for Apple

Algeria-Africa

but I found that have only 2 options

FaceTime, Hotspot

no LTE

is that can affect the notification issue ?

and what is the best case now for this carrier to be 3G voice and internet ?

and why the same SIM on android can get LTE normal ?

what do you advice ?


2- I called the carrier to check APN issue and they give me some data to put for internet and MMS but noting changed

what do you recommend ?


Thanks for your feedback and support

Mar 28, 2020 5:29 PM in response to engelectrical85

I found a solution as follow


1- if you will use sim internet please check first if your carrier supported by Apple cooperations or not

some counties not supported for LTE or 4G

if so please don’t use 4G LTE as it will make conflict on notifications and use 3G instead for internet and calls

try to reset your carrier APN setting from cellular option


2- in case of WiFi notifications not received it is a big issue from your internet provider

first download VPN application like VPN master from App Store

connect throw any another fast network, he will connect you automatic

it shall works well


3- Try to fix your WiFi to 5 ghz frequency and channel 11

you will find it under your WiFi router setting, advanced, WiFi, frequency and channel

it will give you fast internet speed and data and also prevent from toggle between 2.4 and 5

but take care as this frequency will affect signal strength throw walls


4- Update to last IOS version


5- Some people found a conflict throw iMessage and FaceTime

if you need to be sure just deactivate them as if as you can and see what will happened


Thanks and hope all be well

Notifications not working

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