Use Apple ID with iMessage Error

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Level 1

8 points

Use Apple ID with iMessage Error

I am unable to activate and use my iMessage and FaceTime with my Apple ID (email address). When I try to sign in after clicking on the link that offers to use these features with my Apple ID, I get a message saying an error occurred. I’ve tried turning both features and my phone off and back on again, but that didn’t help. I know I’m using correct sign in info cuz it works on the Apple website. I also turned off VPN, in case that was interfering. Nothing has worked and it has been over 24 hours. I am on an iPhone 5S. Please help. Thank you!

Posted on Mar 3, 2020 3:49 PM

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Answer 1

Top-ranking reply

razmee209

Level 10

193,428 points

Mar 3, 2020 4:14 PM in response to zina212

Follow all steps in this link If you get an error when trying to activate iMessage or FaceTime - Apple Support

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Answer 2

razmee209

Level 10

193,428 points

Mar 4, 2020 8:21 AM in response to zina212

I find that hard to believe that you called Apple support and they only asked you question and didn't make you do troubleshooting steps.

IF Apple can't help you as you claim, what makes you think us user in this forum can help?

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Answer 3

zina212 Author

Level 1

8 points

Mar 4, 2020 4:47 PM in response to razmee209

I’ve been troubleshooting with them. We just haven’t found a viable solution yet, and I was trying all of my options by posting here, in case someone had an idea we hadn’t tried yet. Thank you for your replies and for your attempt to help me. I appreciate it. Hopefully I can resolve this soon.

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