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Invoices emailed

I have received emails telling me that a charge to my appleicloud account with an attached PDF that I "should open" in order to cancel the purchase if I had not authorized. I have not had an Apple device or used any Apple app in a couple of years. I need to know if this is legit or another scam.

Posted on Feb 14, 2020 12:39 PM

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Posted on Feb 14, 2020 1:17 PM

That seems to be a scam/phishing email.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams. https://support.apple.com/en-us/HT204759


Identifying legitimate emails from the iTunes Store. https://support.apple.com/en-gb/HT201679


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com


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Question marked as Top-ranking reply

Feb 14, 2020 1:17 PM in response to 2020igiveup

That seems to be a scam/phishing email.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams. https://support.apple.com/en-us/HT204759


Identifying legitimate emails from the iTunes Store. https://support.apple.com/en-gb/HT201679


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com


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Invoices emailed

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