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User profile for user: Conniestacey
Conniestacey Author
User level: Level 1
8 points

Buying more storage

I have no storage left on my iPhone XR. Whenever I go to buy more storage it does not let me update my payment details. I wondered if you could help?

iPhone XR, iOS 13

Posted on Feb 9, 2020 2:23 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Posted on Feb 9, 2020 6:54 AM

You need to contact iTunes Support for assistance. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support.


iTunes Support – world wide


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User profile for user: Conniestacey
Conniestacey Author
User level: Level 1
8 points

Feb 9, 2020 5:48 AM in response to donv_the_ghost

It just tells me something is wrong. I have taken my iPhone into the EE shop as thats who I am with but unfortunately they couldn’t help either as they didn’t know why it was doing it. They suggested maybe a ‘debt’ of 79p could have been as issue as I had the storage on my iPhone 8 until I became overdrawn and the payment was declined? Could this be a reason as to why I can’t buy more storage or update my payment method?


many thanks

connie

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Buying more storage

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