Lost IPhone

I forgot my password and I didn’t know what to do. I have an IPhone 6 and it’s locked. I was hoping to get my photos using iTunes or in anyways but I didn’t plug my iPhone to my computer and it won’t recognize my phone because I didn’t trust my computer. How can I get my photos back?

Posted on Feb 5, 2020 6:48 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Feb 5, 2020 7:02 AM

If you were using iCloud Photos, your photos and videos should be on iCloud (you can check it opening icloud.com on a computer and entering with your Apple ID credentials).

Shouldn't be this case, you should have a recent backup of those photos and retrieve them from that backup.

If you don't have a backup, those photos (and all your data) are lost, because you need to erase your iphone to remove the forgotten passcode, as per these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Feb 5, 2020 7:02 AM in response to Uglyduckling9

If you were using iCloud Photos, your photos and videos should be on iCloud (you can check it opening icloud.com on a computer and entering with your Apple ID credentials).

Shouldn't be this case, you should have a recent backup of those photos and retrieve them from that backup.

If you don't have a backup, those photos (and all your data) are lost, because you need to erase your iphone to remove the forgotten passcode, as per these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

Reply

Feb 5, 2020 7:01 AM in response to Uglyduckling9

Only if you're the FBI and pay gazillion dollars to some shady company to hack it.


Once it became disabled, it essentially isolated itself from the World to protect the contents from intrusion at all costs. That's what it is designed to do. If there is no copy of them outside of the device, then there they are as good as gone.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Lost IPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.