iPad-Activation Lock

My iPad has been turned off and when I turned it back on it said Activation Lock. I have no clue what icloud email is set up with it. Has anyone had this happen?

iPad mini, iOS 10

Posted on Feb 4, 2020 07:01 AM

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Question marked as Top-ranking reply

Posted on Feb 4, 2020 08:10 AM

You may be able to recover your AppleID and associated password here:

https://iforgot.apple.com


Once you have your AppleID, you can reset or change the password here:

https://appleid.apple.com


If you cannot identify and regain access to your AppleID, then resetting the Activation Lock will not be possible. If you have the original receipt showing the serial number - to prove that you are the owner - if you visit your local Apple Store, they might be able to help.


You may also find this Apple help article to offer some additional guidance:

https://support.apple.com/en-gb/HT204306


I hope that you find this information to be helpful in resolving your problem.


2 replies
Question marked as Top-ranking reply

Feb 4, 2020 08:10 AM in response to MSMamaof2

You may be able to recover your AppleID and associated password here:

https://iforgot.apple.com


Once you have your AppleID, you can reset or change the password here:

https://appleid.apple.com


If you cannot identify and regain access to your AppleID, then resetting the Activation Lock will not be possible. If you have the original receipt showing the serial number - to prove that you are the owner - if you visit your local Apple Store, they might be able to help.


You may also find this Apple help article to offer some additional guidance:

https://support.apple.com/en-gb/HT204306


I hope that you find this information to be helpful in resolving your problem.


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iPad-Activation Lock

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