Are the update servers down

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Are the update servers down

Bought a new iPhone 11 pro max and it will not update. According to att it happens to all iPhones and has been going on for a week

iPhone 11 Pro Max

Posted on Jan 25, 2020 9:24 AM

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Answer 1

Top-ranking reply

adamfromcastleton Author

Level 1

11 points

Jan 25, 2020 3:49 PM in response to adamfromcastleton

Solved the issue. Had to update through my Mac in recovery mode. and when prompted to download and install I only did the down load than put the phone in recovery mode and updated. Thanks to Joseph from apple care it’s finally fixed

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Answer 2

Jan 26, 2020 9:22 AM in response to Lawrence Finch

I am having same issue.. Started with a Brand new Series 5 watch yeseterday (Jan 25th) refusing to grab the 6.1.1 update. I tried everything support said to try and they gave up thinking it was the watch. I then went and grabbed an old 6plus we had that still had 13.1 and it refuses to download 13.3. I tried at home, at starbucks and even tethered (all different networks). Tried through Itunes on Win10 PC as well. No dice - just dies shortly after trying to start download.

Apple please fix this!!! There must be something wrong with the service(s)

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Answer 3

Demo

Level 10

166,633 points

Jan 25, 2020 10:42 AM in response to fyip

Apple may not be reporting any issues, but I think something is going on. There have been at least 20 different discussions about update problems today. This has been going on for a few days from what I can see.

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Answer 4

fyip

Level 6

18,378 points

Jan 25, 2020 10:26 AM in response to adamfromcastleton

must be another issue

https://www.apple.com/support/systemstatus/

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Answer 5

Jan 25, 2020 10:57 AM in response to Demo

Yesterday System Status reported that the update server was out. That is no longer listed as of this morning. I just asked Joe in FHB to check.

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Are the update servers down

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