Phone call from fake Apple Support

I've received a recorded phone call from Apple Support telling me not to use any of my Apple products because they've been hacked and to call ****-0317 to get help. I'm assuming this is a phishing attempt ?? Does Apple ever call its customers they've been hacked or have a virus?




[Edited by Moderator]

iPhone 8 Plus, iOS 13

Posted on Jan 22, 2020 02:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2020 02:18 PM

Apple does not make such calls.


All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

3 replies
Question marked as Top-ranking reply

Jan 22, 2020 02:18 PM in response to bea257

Apple does not make such calls.


All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone call from fake Apple Support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.